FAQ
What is your return policy?
We have a 14-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase. For more details, please refer to our Return Policy.
How long does shipping take?
We offer both standard and express shipping options. Standard shipping typically arrives within 5–7 business days, while express shipping usually arrives within 2–3 business days. Processing of orders takes 1–2 business days before shipping.
Are there any shipping costs associated with my order?
Shipping costs vary depending on the item and destination. Some items may qualify for free standard shipping, while others may incur a shipping fee calculated at checkout based on your order details. Express shipping is available at a flat rate.
What should I do if my action figure arrives damaged?
Please inspect your order upon receipt. If you find that the item is defective, damaged, or if you have received the wrong item, please contact us immediately. We will evaluate the issue and work to resolve it promptly.
Can I exchange an action figure for a different one?
The fastest way to obtain a different item is to return the action figure you have and, once the return is accepted, make a separate purchase for the new item. Please refer to our Return Policy for more details on the exchange process.
How can I contact customer support?
You can reach our customer support team via email at Info@finditalways.com or by live chat that can be found on the storefront. We are here to assist you with any questions or concerns you may have regarding your order.
When will my order be delivered?
We ship worldwide. Your order will be packaged really carefully and delivered wherever you want. Delivery varies by destination but typically takes 2-8 business days within the United States. You will receive an email after ordering with more information about the delivery.
Can I Return my product?
Orders can be returned or exchanged within 14 days of receiving the parcel, providing they are in original, resalable condition.
I would like to speak with the customer service. How can I get in touch?
You can email us or use our chat. We are there for you 24/7, every day. You can reach out at INFO@finditalways.com
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 14 days of receiving the parcel, providing they are in original resalable condition.
What if I paid too much?
Email us at Info@finditalways.com with your order number and receipt. Please describe your issue, and we will work quickly to resolve the Matter.